Glitter Gal Privacy & Security Policy
We are committed to protecting your privacy. This privacy Policy relates to your use of "glitter.com.au" , "glittergal.com.au" (Websites) and the collection of your personal information by Glitter Cosmetics (Glitter) and or Glitter Gal.ABN 23 161 619 061 (Glitter).Glitter Cosmetics (Glitter) & Glitter Gal is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act). Our collection, use, and disclosure of personal information is set out below:

1. What personal information will we collect?

The type of personal information we collect may include:

This information permits us to issue accurate bills and also helps us develop goods and services to suit your needs.

 2. How will we use your personal information?

Your personal information may be used by us for a number of purposes connected with our business operations, which include:

If you do not provide us with the personal information we require, we will not be able to supply you with our goods and services. We may also use your personal information for purposes related to those described above, which would be reasonably expected by you.  For example, we may use your personal information to send you marketing materials to keep you informed about our goods and services or to conduct research in order to provide better service to you.  You will be able to opt out of receiving marketing material from us when you register with us or purchase goods and services from us.  To opt out of receiving our marketing materials after you initially choose to receive such material, please email us at info@glitter.com.au.  Please note that from time to time we may still need to send you essential information about your account or changes to the way we provide you goods and services.
3. How we share your personal information with others
Shipping Information & Glitter Gal Return Policy

General shipping information

For Australian orders, we ship using eParcel, Road Freight only.  We are authorised by Australia Post to send your orders, road freight, maximum of 15ML (large) bottles.  This is because nail polish is considered dangerous goods.

For international orders, the shipping rate is calculated for a maximum of 0.5kg.  If your order excess this amount we will contact you.  As a guide, we can ship up to 6 x 15ML (large) bottles.

We ship using DHL Couriers world-wide.  Our shipping complies with the IATA Rules & Regulations for shipping Dangerous Goods of which we hold a current certification.  Because this is nail polish and classified as flammable dangerous goods, our shipping complies.

Glitter Cosmetics is not responsible for your local import tariffs, duties, fees, or taxes levied by your country or its departments.

If you are unsure which option to select for shipping, please see our shipping guide on the Privacy / Returns page. 

For complete shipping information, see our Privacy / Returns page on our website or email us at info@glitter.com.au. 

How do you ship within Australia and how long does it take?
We ship Australia wide through eParcel with Australia Post.  Shipping is traceable and takes up to 7 days.

Do you ship internationally?  How much is the shipping?
Yes, we ship worldwide to most countries via DHL.  The costs vary per country and usually takes up to 5 days.  The costs are automatically calculated on the payment portal page, however, as a guide for up to 0.5kg in weight, please refer to the below table.

New Zealand
North America - Canada, USA, Mexico
 Asia Pacific *1 – Fiji, Hong Kong, Indonesia, Japan, Macau, Malaysia, The Philippines, Singapore, Thailand, Vietnam
 Asia Pacific *2 – Bangladesh, Brunei, Cambodia, India, Korea, Republic of Myanmar, Nepal, Pakistan, Papua New Guinea, Sri Lanka
 Pacific Islands - American Samoa, Cook Islands, Marshall Islands, Nauru Republic of New Caledonia, Niue, Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu, Vanuatu
 West Europe – Austria, Belgium, Denmark, France, Germany, Guernsey, Ireland, Italy, Jersey, Luxemburg, The Netherlands, Norway, Spain, Sweden, Switzerland, UK
 Rest of Europe – Andorra, Cyprus, Czech Republic, Finland, Gibraltar, Greece, Hungary, Malta, Poland, Portugal, Saudi Arabia, South Africa, United Arab Emirates

If you are from Brazil or country does not appear in this list, please email us at info@glitter.com.au.

Do you exchange?
Unfortunately we are unable to offer exchange of goods at the present time.

How do I make a payment?
We accept payment via PayPal.  You do not need a PayPal account to order on-line.  Products are generally shipped from Glitter Cosmetics.  Glitter Cosmetics is not responsible for your local import tariffs, duties, fees, or taxes levied by your country or its departments. You are obliged to accept the order package and pay these fees and any collection fees charged by the carrier. These fees are not included in the order total because Glitter Cosmetics is not in any way associated with their collection. If the package is returned to us, you are still responsible for the shipping costs. If products are abandoned by customers who refuse to pay the above fees, they are generally impounded by your local customs department or agency and there can be no refund by Glitter Cosmetics on the purchase. Transit times for overseas order shipment can vary so please contact us for details.

What is your return and refund policy?
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Returns for refund will only be accepted within 7 days of you receiving the goods. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product

Any incorrect, missing or damaged items received must be reported to Glitter Cosmetics within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Glitter Cosmetics owns the title of any extra goods shipped with your order that have been dispatched in error.

What is your warranty claim?
All goods sold by Glitter Cosmetics come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.

Warranty only covers the item(s) sold by Glitter Cosmetics.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Glitter Cosmetics to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Glitter Cosmetics also reserves the right to charge the labour cost for examining these goods where no fault was found.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.